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Customer questions

A few answers.
A lot less guesswork.

Wondering how this all works? Here are a few things people ask us. If you don’t see your question, just ask. We’re happy to talk it through with you—no shop vocabulary required.

Ask us a question

Starting out

A rough idea is a perfectly good place to begin.

What do you need from me to get started?

Your name, email, and a little about what you have in mind. Our Let’s Talk form also has an optional phone field. If you know a quantity or an important date, include it in your note—but you do not need a finished plan.

Do I need an account?

No. You can send an inquiry without signing in or creating an account. We’ll follow up with you to discuss the project.

Is sending an inquiry the same as placing an order?

No. It starts a conversation. We’ll work through the options, pricing, and details with you before an order moves into production.

Can you take larger orders?

We consider larger orders case by case based on the work involved, our capacity, and the lead time. Share your quantity and any important date early, and we’ll discuss the options and confirm what we can accommodate before you decide.

Is my order too small?

New custom ideas and small orders are welcome, including one piece. Tell us what you need, even if it is just an idea. We’ll explain the options, pricing, and any product-specific minimums or setup costs before you decide what works for you.

Artwork & items

You do not need to know the production process before you talk to us.

What if I do not have a finished design?

Describe your idea or tell us what files you already have. We’ll explain what artwork preparation may be needed and any associated cost. We can arrange files and references with you when we follow up.

Can I bring my own shirt, hat, or other item?

Please check with us before purchasing or dropping off an item. Its material, construction, condition, and intended decoration affect whether it is suitable. We’ll discuss the options and any limitations first.

How do I choose between embroidery, DTF, engraving, and UV printing?

Start with what you want the finished piece to look like and how it will be used. You do not need to choose a machine. We’ll explain the suitable options for your garment or product.

Can you use an image I found online?

Please use artwork you own or have permission to reproduce. Let us know where the file came from and what permission you have when we discuss the project.

Timing & pickup

We’ll agree on a practical plan for your specific project.

How long will my order take?

Timing depends on the product, quantity, artwork approval, material availability, and production schedule. Tell us about any fixed date early. We’ll confirm the schedule for your order rather than promise one turnaround for everything.

Can I stop by the shop?

Please contact us to arrange a visit or pickup first. Our production shop is attached to our home in Jamestown, North Dakota, so an arranged time helps us be ready for you.

Is everything made in your shop?

We handle custom apparel decoration, including embroidery and DTF, in our shop, along with much of our custom-product work. Suitable short print runs are done in-house; banners, multipart forms, and other specialty printing are arranged through commercial partners. We’ll confirm the production plan for your project.

How is Funky Buffalo different?

Funky Buffalo is Sonja’s separate curated shirt collection, coming soon, with the tagline “Life in the Vast Lane.” Its designs will be sold as shown and printed to order through a production partner. NoDak Threads is the place for your own logo, group, or custom idea.

Want to see the possibilities?

Start with the kind of thing you want to make.

NoDak Threads

Apparel decorated for your people.

Embroidery and DTF-decorated apparel for work, organizations, events, families, gifts, and personal projects.

Explore NoDak Threads
NoDak Creations

Custom pieces with a purpose.

Laser engraving, UV printing, challenge coins, and select custom pieces. Ask us about photo-based keepsakes when your project calls for them.

Explore NoDak Creations

Hometown roots. Personal help.

Tell us what you’re working on.
Let’s find a solution together.

You don’t need all the answers before saying hello. Bring the idea, the question, or the thing that isn’t quite working. We’ll talk through what’s possible and what makes sense for you.

Let’s talk about it