Privacy Policy

Introduction

This Privacy Policy explains how NoDak Threads collects, uses, and protects information submitted through our website, quote requests, and customer communications.

Information Collected

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Quote request details
Device and browser analytics data
Cookies and IP address

How Information Is Used

Responding to quote requests
Processing orders
Customer communication
Production and fulfillment
Website improvement and analytics
Fraud prevention
Marketing emails only when a customer opts in

Cookies & Analytics

Our website may use cookies and analytics tools to understand site performance, improve user experience, and keep the website working reliably. Cookies may store basic browser or session information.

You can disable cookies through your browser settings, though some website features may not work as smoothly when cookies are turned off.

Third-Party Services

NoDak Threads may use trusted third-party services such as Shopify, Stripe, PayPal, Google Analytics, shipping providers, and website hosting providers.

These providers receive only the limited information needed to perform their services, such as payment processing, analytics, shipping, hosting, or order support.

Data Security

We use reasonable security measures to protect customer information. No internet transmission, website, or storage system can be guaranteed 100% secure, but we work to handle submitted information responsibly.

Customer Rights

Customers may request access to personal data, request corrections, request deletion, or opt out of marketing emails by contacting us.

Children’s Privacy

The NoDak Threads website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Policy Updates

This Privacy Policy may be updated periodically. When changes are made, the Last Updated date at the top of this page will be revised.

Contact Information

NoDak Threads
Jamestown, North Dakota
craig@ndthreads.com

Introduction

This Privacy Policy explains how NoDak Threads collects, uses, and protects information submitted through our website, quote requests, and customer communications.

Information Collected

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Quote request details
Device and browser analytics data
Cookies and IP address

How Information Is Used

Responding to quote requests
Processing orders
Customer communication
Production and fulfillment
Website improvement and analytics
Fraud prevention
Marketing emails only when a customer opts in

Cookies & Analytics

Our website may use cookies and analytics tools to understand site performance, improve user experience, and keep the website working reliably. Cookies may store basic browser or session information.

You can disable cookies through your browser settings, though some website features may not work as smoothly when cookies are turned off.

Third-Party Services

NoDak Threads may use trusted third-party services such as Shopify, Stripe, PayPal, Google Analytics, shipping providers, and website hosting providers.

These providers receive only the limited information needed to perform their services, such as payment processing, analytics, shipping, hosting, or order support.

Data Security

Customer Rights

Customers may request access to personal data, request corrections, request deletion, or opt out of marketing emails by contacting us.

Children’s Privacy

The NoDak Threads website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Policy Updates

This Privacy Policy may be updated periodically. When changes are made, the Last Updated date at the top of this page will be revised.

Contact Information

NoDak Threads
Jamestown, North Dakota
craig@ndthreads.com

Outline

Acceptance of terms when using the website, requesting quotes, or placing orders.
Overview of services: custom apparel, embroidery, UV printing, laser engraving/cutting, and 3D printing.
Customer responsibility for accurate contact, billing, shipping, and order information.
Quote and order process, including estimate validity, production timelines, deposits, payment expectations, and approval steps.
Artwork, brand, copyright, and trademark responsibilities for customer-provided designs.
Production tolerances for garment color, thread color, sizing, placement, print variation, and material behavior.
Payment terms, taxes, shipping charges, and unpaid balance handling.
Limits of liability for delays, supplier shortages, customer errors, and third-party service interruptions.
Right to refuse projects that are unlawful, unsafe, infringing, abusive, or outside shop capabilities.
Contact information for questions about orders or terms.

Outline

Custom and personalized products are generally final sale once production has started.
Customers should inspect orders promptly and report concerns within a clearly stated review window.
Eligible issues may include production defects, incorrect items, or errors caused by NoDak Threads.
Ineligible issues may include customer-approved artwork mistakes, wrong sizes supplied by the customer, normal color variation, or customer-provided file quality problems.
Review steps may include photos, order number, explanation of issue, and return authorization if needed.
Possible resolutions may include repair, remake, store credit, partial refund, or refund depending on the situation.
Shipping responsibility for returns, replacements, and corrected items.
Policy for blank or unpersonalized products if sold separately.
Contact email for refund or return questions.

Outline

Customer is responsible for reviewing spelling, names, dates, colors, placement, sizing, and overall design details before approval.
Digital mockups are guides and may not perfectly represent thread texture, garment color, print finish, material behavior, or final scale.
Production does not begin until required artwork approval and payment/deposit steps are complete.
Changes requested after approval may delay production and may require additional charges.
Low-resolution or blurry artwork may need cleanup, redrawing, digitizing, or replacement before production.
Customers confirm they have permission to use submitted logos, artwork, trademarks, and copyrighted material.
NoDak Threads may recommend adjustments for embroidery, UV printing, laser engraving/cutting, 3D printing, or apparel production quality.
Final approval means the customer authorizes production based on the approved proof or documented instructions.