NoDak Threads From embroidered apparel to challenge coins, laser engraving, UV printing, and one-of-a-kind gifts, we help people bring ideas to life right here in North Dakota.

Customer Policy Outline

Refund/Return Policy

A practical outline for how custom product concerns, returns, refunds, repairs, and remakes should be reviewed.

Outline

  • Custom and personalized products are generally final sale once production has started.
  • Customers should inspect orders promptly and report concerns within a clearly stated review window.
  • Eligible issues may include production defects, incorrect items, or errors caused by NoDak Threads.
  • Ineligible issues may include customer-approved artwork mistakes, wrong sizes supplied by the customer, normal color variation, or customer-provided file quality problems.
  • Review steps may include photos, order number, explanation of issue, and return authorization if needed.
  • Possible resolutions may include repair, remake, store credit, partial refund, or refund depending on the situation.
  • Shipping responsibility for returns, replacements, and corrected items.
  • Policy for blank or unpersonalized products if sold separately.
  • Contact email for refund or return questions.